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Billing Info

Billing

Highland Park Emergency Room is a freestanding emergency room licensed by the State of Texas.

We are NOT an urgent care clinic. We are a full service free standing Emergency Room. Because of this, we must bill your insurance emergency room benefits.

Highland Park Emergency Room is happy to bill your insurance company and works with all major private insurance plans.

What happens at the time of my visit?

Highland Park Emergency Room will collect the emergency room co-pay, and your insurance will be billed as per your emergency room benefits. Patients may also elect to be seen as self-pay patients.

What happens after my visit?

Your insurance company will receive two separate claims; one claim for the facility (ProCare Highland Park Emergency Room) and one claim for the physician. Your insurance company will not be charged separately for radiology, pathology or cardiology over heads as with hospital based ERs. These charges are included in your facility bill.

Should you have any financial responsibility after your insurance company processes the claim, you will be responsible for those charges. If you disagree with the final outcome of the claim processing, please call our billing company for assistance.

Please be advised that Highland Park Emergency Room is not contracted with any specific commercial insurance providers and is considered an out of network provider.

However, if you are judged to have a medical emergency, Texas insurance laws require commercial insurance companies to pay for all necessary emergency medical services, including those furnished by out of network providers, at in-network rates.

The determination of what constitutes an emergency medical condition is based on a prudent layperson definition, not the arbitrary definition of the insurance companies.

We cannot anticipate accurately what specific rates your carrier will apply for individual services rendered.

We encourage you to contact our billing company if you have any concerns, questions, or have difficulty paying your bill. You can contact Zoe Reyes at (469) 984-7211 or z.reyes@fam-llc.com

Your Rights and Protections Against Surprise Medical Bills

We Bill Most Private Insurances


Unfortunately, at this time we are unable to accept Government Insurances, such as Medicare, Medicaid, and Tri-Care.

This facility is a freestanding emergency medical care facility. The facility charges rates comparable to a hospital emergency room and may charge a facility fee. A facility or a physician providing medical care at the facility may be an out-of-network provider for the patient ’s health benefit plan provider network. A physician providing medical care at the facility may bill separately from the facility for the medical care provided to a patient. The facility is an out-of-network provider for all health benefit plans.



What Our Patients Are Saying:

The doctors and nurses here are so kind and prompt! I was becoming dangerously sick with the flu and they nursed me back to health quickly and respected everything I had to say! The front desk staff is time efficient, polite and helpful.


- Google Review from "Audra Bradley"

Three Dallas ER Locations to Serve You Faster:

5150 Lemmon Ave #108
Dallas, TX 75209
469.607.2605

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8007 Walnut Hill Ln.
Dallas, TX 75231
214.831.8972

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6101 E. Mockingbird Ln.
Dallas, TX 75214
469.567.0955

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